Nobody ever gets credit for fixing problems that never happened (2001) [pdf]
process improvementorganizational changesystem dynamicsDu PontBritish Petroleumimprovement paradox
Author: sam_bristow
Date: 6/12/2026
Article Summary:
The article discusses the "improvement paradox" where organizations struggle to implement process improvement initiatives despite vast expenditures and dramatic successes in a few companies. The authors present a system dynamics model to explain this paradox and provide examples of successful improvement efforts at Du Pont and British Petroleum.